Our Team

Josh joined IT in 2008 as an Inside Sales Rep and steadily advanced, playing a key role in launching the consumer sales division. After a two-year stint at Namco, he returned to IT, where he significantly expanded consumer sales, placing nearly 15,000 games in homes and clubhouses worldwide.

Now serving as Vice President of Amusement Sales, Josh oversees consumer and commercial sales, as well as New Business, Customer Service, and Technical Service. He holds a communications degree from the University of Iowa.

Kelsey joined Incredible Technologies in 2018 as a Consumer Sales Associate and has since advanced to Consumer Sales Manager. She has played a key role in expanding the Golden Tee PGA Tour Clubhouse Edition, placing home products in homes, offices, clubhouses, and amusement retail stores across the country.

With nearly a decade of experience in the Amusement Industry, Kelsey works closely with Customer Service and Marketing to enhance the Golden Tee experience and strengthen its community. She holds a degree from Eastern Illinois University and remains dedicated to growing the brand and its reach.

Don has been in the coin-op industry for 31 years, gaining extensive experience across distribution, route operations, and manufacturer representation. He joined Incredible Technologies in 2000 as a Sales Manager and was promoted to Senior Director of Sales in 2022. In this role, Don oversees commercial sales in the Midwest market while also supporting the Eastern and Western sales managers.

Throughout his career, Don has built strong partnerships with both distributors and operators. He is committed to ensuring his customers' success and takes pride in his deep product knowledge and ability to understand customer needs.

Steve joined IT in 2004 as an Inside Sales Rep and has since spent time covering the Southeast, Northeast and Western US territories. By 2012, he secured the Eastern Territory of both US and Canada as well as all International sales.

An avid Chicago Cubs fan, Steve graduated Roosevelt University as a Marketing major before earning his MBA from Northern Illinois University. In his free time, he enjoys spending time with his family, woodworking and writing.

Born and raised in Honolulu, Hawaii, Sabrina has been immersed in the industry for over 30 years. While attending the University of Hawai'i, she ran her own coin-op route and worked as a bar manager, gaining hands-on experience in the business. A passionate dart player, she competed in tournaments worldwide and organized local leagues.

After seven years with Merit Industries, Sabrina joined Incredible Technologies in 2000, where she has spent over 24 years driving growth and innovation. With a deep understanding of the industry, game technology, and player dynamics, she brings a veteran’s perspective and a commitment to excellence in everything she does.

Bill joined IT in May 2009 as a Customer Service Representative, shortly after he and his family relocated from the Boston area. Using his background in account management, shipping, warehousing and distribution, Bill quickly established himself as one who strived to put the customer first and has always sought to build a team environment in whichever role he has held.

Today, with over 2 decades of experience in customer service, Bill manages the Amusement Customer Service team, is the main point of contact for all distributor and reseller orders, as well as works as a liaison with manufacturing, operations, shipping and technical support to help ensure lines of communication remain open, products reach our customers' hands in a timely manner and issues are resolved quickly.

Kiva joined Incredible Technologies in 2019 as a Customer Solutions Specialist, serving as a key point of contact for consumer and home edition customers. She continues to provide support for home, Canadian, and select commercial customers, ensuring a seamless experience and strong customer relationships. Kiva holds a BA in Communications and an MA in Entertainment Business from Full Sail University. With her expertise in communication and customer engagement, she remains dedicated to delivering top-tier service and support.

Lori joined Incredible Technologies in 2019 as an Office Administrator, initially supporting the Vernon Hills headquarters before helping open and manage the Amusement Division office in Lincolnshire later that year.

Since 2022, she has served as Office Manager and Customer Service Administrator, acting as a key liaison between the Lincolnshire and Vernon Hills offices. She also manages player account inquiries, coordinates player and gift card fulfillment, and assists with marketing efforts for tournaments and promotions.

Amanda is a seasoned customer service and sales support representative with over 25 years of experience at Incredible Technologies. She plays a vital role in ensuring a smooth customer journey—from pre-sale inquiries to post-sale support—offering technical assistance and fast, reliable solutions that build long-term customer loyalty. Outside of work, Amanda enjoys spending time with her family, taking walks with her Corgi, Lucy, and cheering on the WNBA and Chicago Cubs.

Paul joined Incredible Technologies in 2018 as the Accounts Receivables Administrator for the Amusement Division, bringing decades of experience in financial operations. Before IT, he spent 35 years at Promotions Unlimited Corp. as a Corporate Credit and Accounts Receivables Manager, building strong expertise in credit management and customer relations.

At IT, Paul oversees accounts receivable, credit, and collections, ensuring smooth financial operations while maintaining strong customer relationships. He also provides daily support to the Customer Service and Sales teams, helping to streamline processes. Paul studied at Joliet Junior College and Western Illinois University.

Scott has been with IT since 1988 and has filled various Technical roles. Scott has worked on many projects since nearly the beginning of Incredible Technologies. Scott has been in charge of the Service Department for many years and works closely with Engineering, Manufacturing, Sales and Customer Service. We strive to provide a product that is enjoyable and can be operated efficiently.

Scott is a Graduate of DeVry Institute of Technology, now known as DeVry University.

Adam joined Incredible Technologies in 2008 as a marketing team member for Golden Tee® Golf and other amusement products. Over nearly 15 years, he has played a key role in growing the Golden Tee brand, leading the marketing team, and expanding the amusement division through strategic partnerships with the PGA TOUR and the launch of the mobile gaming department.

In early 2020, Adam was promoted to Vice President of Amusement, bringing fresh ideas and charismatic energy to the launch of the Golden Tee PGA TOUR Edition. His rapid rise continued, and in June 2021, he became President of the Amusement Division, where he now oversees product development, market strategy, sales, service, and staffing for both that division.

Kevin joined Incredible Technologies in 2017 as a Marketing Coordinator, bringing a fresh perspective to how the company promotes key amusement products like Golden Tee Golf. Since 2019, he has led the marketing team, driving brand strategy, expanding Golden Tee’s social media presence, and securing key business development opportunities. His efforts have helped grow the Golden Tee IP into new areas, including licensed merchandise and video games, while also generating additional partnership revenue.

Kevin also works closely with the PGA TOUR to maintain brand standards and develop strategic partnerships. In addition, he oversees trade shows, tournaments, and live events, ensuring brand visibility and engagement across multiple platforms.

A Golden Tee player since 1996, Kevin grew up with the game—long before he could even reach the trackball. His passion led him to assist with national tournament events, provide live esports commentary, and ultimately shape the brand’s direction from the inside. Prior to IT, he honed his skills at Monmouth College (IL), where he worked in the Communication Department helping manage the college's website and social media presence. Upon graduating in 2013, he transitioned into a full-time role, laying the foundation for his career in marketing, brand development, and esports engagement.

Andy joined Incredible Technologies in 2019 as Director of eSports, bringing a deep passion for competitive gaming and a track record of innovation. He oversees broadcasting for the national #GoldenTee Tour and manages event operations for the prestigious Golden Tee World Championships, ensuring top-tier experiences for players and fans alike.

A former professional Halo player on the MLG circuit from 2007-2011, Andy has been at the forefront of esports for over a decade. He designed the first purpose-built esports arena in the U.S. and has produced major events like the Pokémon World Championships, EVO, Amazon Mobile Masters, and the World Series of Poker. His leadership continues to elevate the competitive gaming landscape.

Travis originally joined IT in 2019 as Marketing Coordinator. He now the Community & Promotions Specialist, where he enhances the connection between the company and its community of players and operators. Working closely with the marketing team, Travis uses his knowledge of Golden Tee's history, gameplay, and community dynamics to support the development and promotion of leagues, tournaments, and the new Score IT software.

Outside of work, Travis is an avid Golden Tee player himself and enjoys hanging out with friends and exploring new restaurants. He's also a fan of playing golf, PGA TOUR 2K, hockey, and soccer, which reflect his passion for sports and competition. His expertise in the game and commitment to the community make him a valuable asset to the Golden Tee team.