If your amusement game is in need of repair, or you just have a technical question, you may call (847) 870-7027 between 7 AM and 6 PM CST, M - F or support@itsgames.com.

Video Cards:
Note: If your game uses a video card model that has not been tested and approved by Incredible Technologies the update will not work. The exact model and part numbers must be used. Not just the same chipset. Please see the Video Card Compatibility list below:

• Video Card Compatibility (PDF 98 KB)

Videos:

• How to Set Up a New Showpiece Cabinet
• How to Set Up WiFi on GT LIVE
• GT Golf Offline Update Installation Video
• How to Remove a Trackball
• How to Clean a Trackball
• How to Replace a Trackball
• How to Remove and Install Your Nighthawk System Box
• Hard drive Replacement For Nighthawk System Box
• Power Supply Replacement Video Nighthawk System Box
• RAM Card Installation Video
• Video Card Replacement Video for Nighthawk System Box
• I/O Board Replacement Video

Instructions and Guides:

• Download Showpiece™ Dip Switch Settings Guide
• Download Nighthawk Video Card Replacement Instructions
• Golden Tee
  • Download GT LIVE 2021 Update Instructions
  • Download GT LIVE 2021 Update Instructions FAQ
  • Download GT GOLF 2021 Commercial Update Instructions
  • Download GT Commercial Update Instructions: Pre-2012 Online Capable
• PowerPutt
  • Download PowerPutt to PowerPutt LIVE Kit Conversion Instructions
  • Download PowerPutt LIVE-Ready to PowerPutt LIVE Conversion Instructions
  • Download Legacy Cabinets to PowerPutt Golf Update Instructions
• Silver Strike
  • Download SS LIVE Memory Upgrade Instructions
  • Download SS LIVE Software Update Instructions
  • Download SSB to SSB 2009 Offline Instructions
  • Download SSB 2009 Offline Update FAQ

General Information and Notices:

• Download Showpiece™ Dip Switch Settings Guide
• Download Third Party Cabinet Notice
• Download Broadband Configuration Information
• Download Wireless Signal Strength and Antenna Guide
• View Integrated Stand Video
• Hard Drive Handling Notice

PAYMENT FOR AND STORAGE OF REPAIR MATERIALS

Materials sent to IT for repair must be paid for according to current price schedules and in a reasonable time. Storage fees for repaired equipment will be charged at a rate of $50.00 (Fifty US Dollars) per calendar month or fraction thereof after 90 (Ninety) days from notice to the customer that the repairs are complete. IT reserves the right to resell repaired equipment to cover accumulated storage charges when the accumulated storage charge reaches 100% (One Hundred Percent) of the repaired items’ then-current replacement cost.

IT Net BULLETIN
Operators when you move a game, you must re-register it. Click here for more details.

PARTS DEPARTMENT
If you need to order new parts or other materials to keep your games in top condition, you may call (847) 870-7027 or use our Parts Department Service Contact Us form.